We deliver with either our own fleet of goods vehicles, courier or pallet network and will arrange the most cost effective method for your order. We will endeavour to deliver to the UK mainland within 3 working days (excluding weekends & public holidays) of receipt and completion of your order; however next day or special request delivery can usually be made on request, please phone to discuss with our transport department. Unfortunately delays are occasionally inevitable due to unforeseen factors so please order in plenty of time when ordering for a specific date. BE Furniture Ltd shall be under no liability for any delay or failure to deliver within estimated timescales although we will always do our best to meet delivery targets.
It is the customer’s responsibility to supply BE Furniture Ltd with the correct Shipping information. BE Furniture Ltd shall be under no liability for any postage costs if the wrong delivery information has been supplied.
An email is sent to you the afternoon of shipment with tracking details for you to see when your product should be delivered, if you have not received you item within 48 hours of receiving the email please contact us, by telephone, in case your product has gone missing.
When you receive your item/s from the courier it is VERY IMPORTANT to ensure that the packaging of your goods is checked, and in good condition, BEFORE signing the delivery note. If the couriers attempt to deliver a parcel with damaged packaging, Please REFUSE it and instruct the driver to return it back to us. This is to comply with our Couriers Insurance Policy. Please report any issues immediately by phoning us. This does not affect your statutory rights on the supply of goods (see Returns, Cancellations & Substitutions for more information).
If the courier has attempted to deliver your item and has left a card you must contact the couriers direct within the timescale stated. If we have had an item returned back to us due to non-communication on your part, you will be responsible for all shipping costs.
If you decide after receiving an item you wish to return the goods we will refund 100% of the sale fee but not the original postage fee once goods have been returned to us in their original condition.